Shipping Policy
Buyer & Seller Responsibility
All shipping arrangements are handled directly between buyers and sellers.
Sellers must clearly disclose shipping methods, costs, timelines, and DOA or refund policies before payment.
Live Animal Shipping Risk
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
No Platform Liability
The platform does not arrange, insure, guarantee, or mediate shipping.
We are not responsible for carrier delays, improper packaging, DOA claims, or shipping-related losses.